Last Updated: 10. November 2024
ZappyPages by AgentCoffee ehf. (“ZappyPages”, “AgentCoffee,” “we,” “us,” or “our”) is committed to ensuring the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information, and it explains your rights in relation to your data. By using ZappyPages (“ZappyPages” or the “Service”), you agree to the practices described in this policy.
If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please contact us at [email protected].
In providing ZappyPages, we may collect the following types of personal data:
- Personal Identification Information: Includes your name, email address, and other identifying details you provide during account creation or subscription to our website builder.
- Technical Information: Details about the device you use to access AgentCoffee, including IP address, browser type, device settings, time zone, and operating system.
- Usage Data: Information on how you interact with the website builder, such as pages accessed, templates used, and time spent on features.
- Website Content Data: Any text, images, or other content you upload or create for your website.
We may also receive information from your employer, colleagues, or suppliers if they provide us with your details as part of setting up or managing your account on our platform.
We do not process special categories of personal data (such as health or biometric data) unless explicitly required by you to customize a feature or service on your website.
We may collect personal data from the following sources:
- Direct Input: Data you provide directly, such as during account creation, while building your website, or through communications with us.
- Automatic Collection: Data collected automatically when you use ZappyPages, such as device information and usage statistics via cookies or similar tracking technologies.
- Third-Party Integrations: Data from connected third-party services you enable, such as domain registrars or analytics platforms.
We collect and process personal data based on the following purposes and legal bases:
- Performance of a Contract: To provide and maintain the ZappyPages website builder service, including hosting your website and offering support.
- Legitimate Interests: To improve ZappyPages, monitor security, and analyze feature usage to enhance the user experience.
- Compliance with Legal Requirements: To meet legal obligations such as fraud prevention or regulatory reporting.
- User Consent: For optional features such as marketing communications, integrations, or analytics tracking.
ZappyPages may share your personal data in the following cases:
- Service Providers and Subcontractors: Trusted partners assist with hosting, domain management, and payment processing for website builder services.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, or legal processes, we may disclose data to regulatory authorities, government agencies, or law enforcement.
- With User Consent: If you consent to data sharing, for example, when enabling third-party tools like Google Analytics for your website.
We store personal data on secure servers managed by DigitalOcean, LLC in London. Some data may also be processed in Iceland as part of our operations. When data is transferred outside Iceland or the European Economic Area (EEA), we ensure compliance with applicable data protection laws.
We implement robust technical and organizational measures to protect your personal data:
Data Encryption: We use encryption protocols to protect data during transfer and storage.
Access Controls: Only authorized personnel have access to your data, and access is restricted based on job function and necessity.
Regular Monitoring: Our systems are regularly monitored and updated to protect against unauthorized access, data breaches, and other potential security risks.
Secure Infrastructure: We rely on secure infrastructure providers, such as DigitalOcean, which employ industry-standard security measures to safeguard stored data.
Despite these measures, no system can be entirely secure. In the unlikely event of a data breach, we will act promptly to contain and mitigate the impact and notify affected users as required by law.
Under data protection laws, you have rights concerning your personal data, including:
Right of Access: You may request a copy of your personal data that we hold.
Right to Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
Right to Erasure: In certain cases, you may request the deletion of your personal data.
Right to Object: You may object to certain types of data processing, such as marketing.
Please note that while we honor these rights regarding data we control, ZappyPages also acts as a service provider to our customers, who may store data on their own customers. In such cases, ZappyPages only processes this data as instructed by our customers, who are the data controllers. Therefore, we may be limited in disclosing or acting upon requests regarding data that our customers manage.
To exercise your rights or for further information, please contact us at [email protected].
ZappyPages retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for contractual or legal obligations. Specific retention periods may include:
Account and Service Data: Retained for the duration of your contract or account with ZappyPages. Upon account closure, we may retain limited data as required for legal, audit, or regulatory purposes.
Compliance and Legal Obligations: Certain data may be retained for extended periods to comply with applicable laws, prevent fraud, or resolve disputes.
In some cases, we may anonymize your personal data for research or statistical purposes, in which case it will no longer be associated with you and may be used indefinitely without further notice.
ZappyPages may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or data protection practices. When substantial changes are made that may impact your rights or obligations, we will take reasonable steps to notify you, such as via email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed of our data practices.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at [email protected].
